Gain the techniques, skills, knowledge and confidence to dramatically increase patient conversion rates both online (at video appointments), and over the telephone. This engaging course is designed specially to enable your eye clinic staff and hospital teams to confidently convert as many people as possible to the next step in the buying process. This course typically pays for itself within 1 month of purchase.
Ready to convert training:
(Handling Patients Online – Clinic Rate – Up to 5 People)
$2,495.00
Description
ABOUT THIS TRAINING
People call you but your team handle the calls inconsistently. Some of your telephone staff are excellent at what they do; others have less productive habits. Your staff are not ready to handle omnichannel enquiries from live chat, social media and virtual appointments. Your ability to convert leads into appointments is inconsistent and you know your team could convert more if they only had more knowledge, confidence, experience and skills.
This healthcare-specific workshop is ideal for call centre staff, patient advisers, medical secretaries, and practice managers who need to persuade prospective private patients to visit for an appointment. Armed with new knowledge, skills and confidence, your staff will be ready to convert more telephone enquiries and online appointments into consultations. Clinics taking this training have dramatically increased their conversion rates, sales, and profits, without spending more money on marketing.
BY THE TIME YOUR TEAM FINISHES THIS TRAINING…
They will be able to handle patients on the telephone and other channels more effectively. We designed it specifically to teach people who are not experienced salespeople to convert more leads into face to face appointments. Over a 10 year period, using the methods we teach in this course, our clients have increased their conversion rates on the telephone by an average of 94%.
MOST IMPORTANTLY YOU’LL HAVE THE TOOLS, KNOWLEDGE AND CONFIDENCE TO CONVERT MORE PATIENTS BECAUSE YOU:
- Gain techniques, skills, knowledge and confidence
- Understand the process of how to do a phone call and how to handle online appointments
- Understand how to convert as many people as possible
- Qualify the people that set foot in your clinic – and even get a deposit beforehand
- Overcome objections
- Learn how to setup your environment for online consults
- Improve your customer service through the elements that are embedded in this course
- Handle and save cancellations
- Understand how to convert more patients to the next stage of their journey
- Have the ability to increase conversion rates by double digit numbers
- Make more from the enquiries you already have
5 WEEKS OF BITE SIZED LEARNING CHUNKS
- Achieve what you need to do in daily sessions – done in 21 days over a 5 week period
- Really start to practice what you learn
- Learn habits and implement them consistently
- 20 minute video every day is manageable
- Get sales tools (spreadsheets, PDFs) online that you can implement right away
- Complete the course on target in 5 weeks
YOUR TRAINING ACCESS INCLUDES:
OUR PROMISE TO YOU
We offer a full 30-Day Money-Back Guarantee. If you are at all unhappy with the Ready to Convert Training, for any reason, just let us know and we’ll issue a full refund.
