Increase your telephone conversion rates and watch your sales and profits grow. Designed specifically for non-salespeople in private healthcare environments, this engaging telephone customer service skills course will enable your staff to confidently greet, open and close phone enquiries into more appointments. This course typically pays for itself within 1 month of purchase.
Handling Patients on the Telephone
$2,495.00
Description
This healthcare specific workshop is ideal for call centre staff, patient advisers, medical secretaries, and practice managers who need to persuade prospective private patients to visit for an appointment. Armed with new knowledge, skills and confidence, your staff will be ready to convert more telephone enquiries into consultations. Clinics taking this training have dramatically increased their conversion rates, sales, and profits, without spending more money on marketing.
The course contains the following topics: