Watch this welcome video!

For privacy reasons Vimeo needs your permission to be loaded.
I Accept

Course objective

This course will help you to perform world class consultations.

Quick overview

This part of the course will give you an overview of what you can expect from the course.

Your to-do list

  • Take the opportunity to improve your day to day experience of your job
  • Become a higher quality clinic when handling consultations
  • Pay attention, take notes, and consider that this will be a challenge


There are two schedules you can choose. The first is suitable for those who must learn as much as possible in a short a time as possible. This schedule runs 6 days. For those with responsibilities other than taking this course, we recommend the 17 day timeline below.

Completing the course without interruption would take about 16 hours. We suggest splitting the sessions up into manageable chunks to allow you to process the information and take the time to practice what you’ve learned. For example:

Day Content
Day #1 Introducing Handling Patients at the Appointment – Lesson 04
Day #2 Lesson 05 – Lesson 08
Day #3 Lesson 09 – Lesson 11
Day #4 Lesson 12
Day #5 Lesson 13 – Lesson 17
Day #6 Lesson 17 – lesson 22


Ideally, learners should have enough focused time to get through and practice the material over 8-10 days. We find that more concentrated learning enables people to see the big picture more cohesively. If this does not fit in with your schedule, then we recommend at least 90 minutes every two days over three weeks.

Day Content
Day #1 Introducing Handling Patients at the Appointment – Lesson 05
Day #3 Lesson 06 – Lesson 08
Day #5 Lesson 09 – Lesson 11
Day #7 Lesson 12
Day #9 Lesson 13 – Lesson 14
Day #11 Lesson 15 – Lesson 16
Day #13 Lesson 17 – Lesson 18
Day #15 Lesson 19 – Lesson 20
Day #17 Lesson 21 – Lesson 22


We know that online learning students that schedule their course time in a calendar at least 3 times per week learn more from the course they take than those who don’t schedule their time. Find a calendar now that will remind you to log in to the course and complete it over time.

There is no time-limit to complete a lesson or course.
Yes! We call them Participant Workbooks. You’ll find the workbook for this course under the Resources menu item. The workbook is in PDF format which you can download and print. The PDF version contains links to the lessons. The lessons contain links to the relevant page in the PDF workbook.
Once you’ve completed all the lessons, we’ll direct you to a final quiz. When you’ve passed the quiz, the system will direct you to a page where you can download and print your Course Certificate.

You can find and reprint your certificate by going to your Profile page at any time.

You cannot skip a lesson if you are taking the course for the first time. If you’d like to retake the course, you may go to any lesson you wish.
Yes, you can watch a video as many times as you wish. You can also pause and restart the video whenever you wish.
There are two ways you can get support.

If your need is immediate (e.g. a technical issue), visit our contact us page and fill in the form. You can ask non-urgent questions in the Handling Patients at the Appointment Forums.

Yes, you can retake a quiz as often as you need to pass it.
We’ve loaded each lesson with application suggestions, specific tasks, and optional reading. To get the most from your course, do everything the lessons suggest.

Start with the first Lesson below

Below you will find the entire course syllabus. The course is designed to be taken sequentially. Start with the first lesson below: Introducing Handling Patients at the Appointment. Once you successfully complete this, you will be able to advance to the next lesson.