Increase your initial consultation booking rates. Designed specifically for non-salespeople in healthcare environments, this popular training workshop focusses on teaching your team the key components of what makes a successful consultation for today’s sophisticated patient (the buyer). Your team will learn how to greet patients, discover what they want, uncover emotional motivators, discuss money, and overcome objections such as “I want to think about it”. Discover how your team can book more patients from the initial consultations you see each week. This course typically pays for itself within 1 month of purchase.
Handling Patients at the Appointment
$3,745.00
Description
Throughout this fast-paced, interactive and entertaining workshop, we provide attendees with a series of clear distinctions so they can provide every patient with exceptional customer service and the clearest understanding of why your clinic is the best choice. Participants learn how to greet and warm-up patients, communicate their intentions for the consultation and perform an in-depth discovery of the patient’s needs. This is the only private patient-oriented appointment communication skills and clinic teamwork training course designed specifically for private healthcare clinic staff. We discuss the psychology of the initial appointment and introduce concepts such as “Dominant Buying Motive”, “Past Motivating Incidents and Future Motivating Events”, “Information Confirmation”, and more. The process enables your staff to uncover the true emotional reasons why patients might want to buy your product. The system we provide is easy-to- follow and allows typical “non-salespeople” to learn the ability to sell professionally and continually improve their performance in a healthcare environment.
The course contains the following topics:
